Tuesday, February 28, 2017

How to Get Ideal POS System for your Retail Store


Point Of Sale (purchase) (POS) is the hot seat of any retail business. More the customers at POS mean more business growth! But can retailers retain customers using traditional mean of operations?  

You may bring customers, but they may desert you if you don’t provide efficient check-out system and friendly staff. Customers these days least preferred to wait (waste time) at POS counters to pay bills after spending (enough) time in selecting their merchandise. Modern technology has paved the way to treat customers for easy checkouts, whether at POS or at anywhere in the store.

POS can Automate Retail Pharmacy Business to Improve Sales


Retail Pharmacy business in India is highly fragmented and dominated by several mom and pop drug stores. Though some leading players in the market such as Apollo, MedPlus and Religare chain of Pharmacies are leading the organized retail side of the pharmacy business in India, it is still a long way to go for retail pharmacies to engage modern POS technology and become organized to improve sales & customer satisfaction.

Point of Sale (POS) technology, which helps retailers of various businesses to automate their daily operations such as regular billing, inventory monitoring and management, optimal staff utility, customer relation management, and several other back-end operations, can be more rewarding for retail pharmacies as it takes over several mundane works effortlessly and improves operational efficiency.

Mobile Payments may Overtake Physical Cards in 2017


Driven by the much-talked about Demonetization by the Government, the Digital and Mobile payments will overshadow cash or card payment practices as the predominant cashless payment mode in India by 2017, according to Deloitte India in its recent report - Technology, Media and Telecommunications (TMT) Predictions 2017. 

Mobile payment, unlike card swiping process using magnetic card readers kept at the Point Of Sale counters of retail stores, uses one’s own smart phone through which a customer pays his bills using either a mobile wallet application or through electronic money transfer, which are safe and secure. 

Post Demo, India Emerges Top Destination for mPOS Services

Globally, Mobile Point of Sale (mPOS) service has become a highly competitive market with the presence of a large number of players making it difficult for them to set their service apart, according to Transparency Market Research (TMR).

With their innovative efforts and technology, VeriFone Systems, Ingenico S.A. and PAX Technology have been regarded as the leading mPOS service providers in 2015. They have made huge investments to make mPOS available across major smart phone operating systems - iOS, Android and Windows. Additionally, VeriFone and other leading names are spending significantly to improve their customer engagement methods and practices.

How to Keep your Store Mobile-Friendly

As smart phones making a huge impact on millions of Indians with host of life-easing features, businesses take a leap to promote their interest using the advanced features offered by mobile technology.


When we look at the customers at retail stores in major cities, they are increasingly using smart phones to make their shopping experience at Point of sale counters hassle-free, unique and fast. Be it scanning the QR codes/barcodes printed on eatables, comparing price list of various items from nearby stores or paying bills through mobile wallets, shoppers enjoy every bit of their shopping, and so the retailers.

Friday, February 24, 2017

Retail and Warehousing Attract More Investments from PE Funds: Anuj Puri

Anuj Puri
Anuj Puri, Chairman and Country Head of JLL India, a leading market research analyst, speaks about the growth of Indian retail, logistics and warehousing sectors, investment scenario and impacts of government’s policies on the sectors in 2016. Excerpts…

  • What are investment options Retail, warehousing and logistics sector offer to Overseas and PE funds in India?


Anuj Puri: Apart from the favourite asset classes of office and residential, private equity (PE) has been taking increased interest in warehousing, logistics and retail real estate. PE investors and overseas developers are already looking at opportunities to enter India’s industrial and warehousing sector by investing in various development projects.

Investors from other nations, in general, and Asian countries such as China, Japan and Korea, in particular, have shown a lot of interest industrial development projects. A few key announcements that show their increasing interest are: 
·      
  •    ‘    Wanda Industrial New City’; Dalian Wanda Group
  • ·         Industrial Parks by China Fortune Land Development Company Private (CFLD)
  • ·         Development of smart cities by ZTE Corporation
  • ·         Neemrana Japanese investment zone
  • ·         Mandal Becharaji, Japanese investment zone
  • ·         SUPA, Japanese investment zone
  • ·         Chinese industrial zone in Vadodara
  • ·         Ascendas-Singbridge exploring multiple portfolios of industrial and logistics parks across India.


  • What will be the impact on logistics and warehousing sectors when GST becomes a reality?


Anuj Puri: With the implementation of Goods and Service Tax (GST), warehousing and logistics’ spaces will start to see a consolidation of assets. Unlike earlier (small assets in various states), developers will focus on the development of large-scale, technologically advanced warehouses. 

Such assets will attract private equity (PE) investors, since they can deploy a larger amount in fewer assets, making monitoring easier. If they perform well, such assets can even fetch a better valuation when monetising through REITs or other ways.

  • How do you find the demand for commercial retail assets in 2016?


Anuj Puri: In the past few months, key leasehold retail assets across the country have come on the PE radar. A few reasons include well-managed Grade-A malls starting to enjoy better occupancy with rent escalation on the cards, after a lull of six to seven years. Such well-managed assets/ entities will attract investor focus.

A few key deals seen in 2016 were:

  • ·         GIC bought a 50% stake in Viviana Mall of Sheth Developers in Mumbai
  • ·         Blackstone acquired the retail portfolio of Alpha G Corp through an entity level deal
  • ·         Blackstone has progressed well in acquiring a stake in the retail assets of L&T in Navi Mumbai
  • ·         Blackstone buying 50% stake in Pune’s Westend Mall


  • What are the impacts of Government’s recent regulations on retail sector?



Anuj Puri: Leasehold retail property usually has a higher probability of success as the developer is actively involved in the key functions of mall management, especially tenant management. Various new regulations like easing foreign investment for single-brand retailers, longer shopping hours and an updated framework for establishing Real Estate Investment Trusts (REITs) have attracted the attention of various private equity funds like Blackstone, Xander, GIC, Morgan Stanley, towards the Indian retail real estate sector. 

Various retail mall developers are also looking to sell their existing retail assets and raise funds for expansion.

Thursday, February 16, 2017

Mall Owners Find New Way to Bridge Rental Loss

As commercial real estate growth remains sober in cities across India leading to high vacancy levels in Malls, space owners these days adopt new strategy to bring tenants to cover rental revenue loss.


As per the new trend, retailers agree to pay less monthly rental but part a percentage of their monthly sales revenue to the shop owners. However, in the absence of a reliable real time sales data capture system, retailers show tweaked sales data to pay low rent to the owners thus causing huge loss to the later.


But with the availability of new POS software to capture real time sales data from shops, mall owners sitting at remote place don’t have to need to worry over rental loss. Not only this! They can use these data to find seasonal footfalls, popular merchandise, peak time sales, customers’ shopping pattern and behaviour, and host of other information.